Apparel Return Policy

We are committed to providing our customers with high-quality apparel products. We understand that sometimes issues may arise, and we want to ensure a smooth and fair return process. Please take a moment to review our return policy before making a purchase.

We do not accept returns for non-defective apparel products, including those for reasons such as size, color, or style preference. Please review your order carefully before completing the purchase.

General Return Guidelines:

Defective Products: We will honor a free replacement for apparel products only if they are defective. A defect refers to a manufacturing or material flaw that significantly impairs the product’s quality or functionality. If you believe you have received a defective product, please contact our customer support team within 14 days of receiving your order. We will request that you send photos of the damaged goods to and upon inspection of the photos, we will organize the free replacement of your item.

Contact Us:

To initiate a return for a defective product, please contact our customer support team at or 1-888-969-8326. Our team will guide you through the return process and provide you with a return authorization.

Note: This return policy is subject to change without notice, and the terms and conditions may vary for specific promotions or sales events. It is your responsibility to review the policy before making a purchase.

Boat & Accessories Return Policy

Our return policy is applicable for a period of 14 days from the date of shipping from our warehouse. If 14 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange. Please note that Backwater is not responsible for any return shipping charges incurred.

In the event that you are dissatisfied with your purchase after taking possession, you may return the product within 14 days of shipping, subject to a 30% restocking fee. Refunds will be processed using the original method of payment, except in the case of payment by cheque or cash, where reimbursement will be made via a company cheque within 30 business days.

To qualify for a return, your item must be unused and in the same condition as when you received it. It is the customer’s responsibility to ensure that all items are included in the return package, and any damage caused during the return process will be the customer’s responsibility.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • Items that are not in their original condition, are damaged, or have missing parts for reasons not attributable to our error.

Exchanges (if applicable):

We only replace items that are defective, damaged, or covered under the manufacturer’s warranty. If you need to exchange your item for the same product, please contact us via email at


 To return your product, please ship it to the following address: 19056 27 Ave, Surrey BC V3Z 5T1. You will be responsible for covering the shipping costs for returning the item.

Please note that all shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Order Cancellation

We understand that circumstances may arise that require the cancellation of purchase made through our website. To ensure transparency and provide clear guidelines for our customers, we have established the following cancellation policy:

Customers are allowed to cancel their order purchase within 5 calendar days after placing the order. Cancellations made within this timeframe will be eligible for a full refund, minus a $50 cancellation fee.

Refund Eligibility: If a cancellation is made within the designated timeframe, a refund will be provided for the purchase amount, minus the $50 cancellation fee. This fee helps cover administrative costs and processing fees. Refunds will be issued using the original payment method used for the purchase.

Cancellation Fees Before Leaving Warehouse: If the cancellation is made after 5 calendar days from placing the order, but before the order has left our warehouse for delivery, a cancellation fee of $250 will be charged. This fee covers the costs associated with preparing the boat for delivery.

Return Process: If the product has already been shipped or delivered, the customer will need to initiate a return process. Our return policy will come into effect, and the customer may be responsible for return shipping costs. The boat must be returned in its original condition, unused, and with all accompanying accessories and documentation.

Inspection and Restocking Fees: In cases where the returned product is not in its original condition, damaged, or missing accessories/documentation, we reserve the right to charge inspection and restocking fees. These fees will be deducted from the refund amount.

Process for Cancellation and Returns: To cancel an order purchase or initiate a return, customers are required to contact our customer support team directly. Our team will provide detailed instructions and guide you through the cancellation or return process.

Please note that this cancellation policy is subject to change, and any modifications will be communicated through our official channels or directly to customers affected by the changes.

Need help?

Contact us at for questions related to refunds and returns.